Get in touch with our team for support, questions, or feedback. We're here to help you navigate the crypto space safely.
Choose the best way to reach out to us
Send us an email with your questions or concerns. We typically respond within 24-48 hours.
info@hiicrypto.onlineResponse time: 24-48 hours
Submit a support ticket for technical issues or detailed inquiries. Track your request status.
Submit TicketResponse time: 12-24 hours
Get instant help through our live chat support during business hours.
Start ChatAvailable: Mon-Fri 9AM-6PM PST
Follow us on social media for updates and quick questions. Active on Twitter and Telegram.
@hiicryptoResponse time: 2-4 hours
Browse our comprehensive help center with answers to frequently asked questions.
Visit Help CenterAvailable 24/7
For partnerships, media inquiries, or business development opportunities.
business@hiicrypto.onlineResponse time: 48-72 hours
If you've experienced a security breach, hack, or need immediate assistance with compromised accounts, please use these emergency contact methods for urgent support.
For hacked accounts, stolen funds, or security breaches
24/7 emergency support line
Fill out the form below and we'll get back to you as soon as possible
We strive to respond to all inquiries as quickly as possible. Here's what you can expect:
Please include your operating system, browser type, wallet type (if applicable), and a detailed description of the issue you're experiencing. Screenshots can be very helpful for technical problems.
We currently offer email support, live chat during business hours, and an emergency hotline for security-related issues. Phone support for general inquiries may be available in the future.
We provide educational resources and guidance on recovery procedures, but we cannot directly recover lost funds. Contact our security emergency line immediately if you suspect theft or unauthorized access.
No, HiiCrypto provides educational content only. We do not offer financial, investment, or trading advice. Our role is to help you understand the technology and risks involved.
Please report security vulnerabilities to security@hiicrypto.online. We take all security reports seriously and will investigate promptly. Do not publicly disclose the vulnerability until we've had a chance to address it.