How we collect, use, and protect your personal information
This Privacy Policy was last updated on February 3, 2025. We regularly update this policy to reflect changes in our data practices.
HiiCrypto ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website hiicrypto.online and use our services.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our website, you acknowledge that you have read and understood this Privacy Policy.
Name, email address, and any information you voluntarily provide through contact forms, newsletter signups, or support requests.
Information about how you interact with our website, including pages visited, time spent, and navigation patterns through analytics tools.
IP address, browser type, device type, operating system, and other technical information automatically collected when you access our website.
Information stored in cookies about your preferences, login sessions, and website settings to enhance your browsing experience.
We use your information to provide and improve our educational content, respond to your inquiries, send newsletters (if subscribed), and personalize your experience on our website.
Usage data helps us understand how visitors interact with our content, identify popular topics, and improve the overall user experience and functionality of our website.
We may use your contact information to respond to your questions, provide customer support, send important updates about our services, and deliver educational content you've requested.
We process data as necessary to comply with legal obligations, resolve disputes, and enforce our terms and policies.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
You have the right to request copies of your personal data and information about how we process it.
You can request that we correct inaccurate or incomplete personal information we hold about you.
You can request deletion of your personal data, subject to certain legal and contractual limitations.
You can opt out of marketing communications and certain data processing activities at any time.
You can request your data in a structured, machine-readable format to transfer to another service.
You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and allow certain features to function properly.
Required for basic website functionality, security features, and user authentication. These cannot be disabled.
Help us understand how visitors interact with our website by collecting anonymous usage statistics and performance metrics.
Remember your preferences and settings to provide enhanced functionality and personalized features during your visit.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. We provide a cookie consent banner that allows you to accept or decline non-essential cookies.
We use reputable third-party services to enhance our website functionality. These services have their own privacy policies and may collect data as described below:
We use analytics services (such as Google Analytics) to understand website usage patterns. These services collect anonymous data about visitor behavior and help us improve our content.
Our newsletter and email communications are managed through third-party email service providers who maintain their own privacy standards and security measures.
Our website is hosted on secure servers with providers who implement industry-standard security measures and data protection protocols.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to update your preferences, please contact us through any of these methods:
California residents have additional rights under the CCPA. Contact us at ccpa@hiicrypto.online to exercise your rights or learn more about our CCPA compliance.
EU residents have rights under GDPR. You can contact our EU representative at gdpr@hiicrypto.online for any GDPR-related inquiries or complaints.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of significant changes through:
Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Upon receiving a deletion request, we follow a secure 30-day deletion process:
Some data may be retained as required by law or legitimate business needs including: financial records (7 years for tax purposes), legal dispute documentation, and anonymized statistical data that cannot identify you.
HiiCrypto operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.
When transferring data outside the European Economic Area (EEA), UK, or other jurisdictions with data protection laws, we utilize the following safeguards:
We use EU Commission-approved Standard Contractual Clauses (SCCs) with transfer impact assessments for data transfers to countries without adequacy decisions.
Data transfers to countries with EU adequacy decisions (such as UK, Canada, Japan, South Korea, and selected others) proceed without additional safeguards.
For transfers within our corporate group, we maintain approved Binding Corporate Rules (BCRs) ensuring consistent data protection standards globally.
Following Schrems II, we implement additional technical measures including end-to-end encryption and pseudonymization for sensitive transfers.
For UK data subjects, we utilize the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU SCCs. UK-US data transfers may also benefit from the UK Extension to the EU-US Data Privacy Framework where applicable.
You have the right to request a copy of the specific safeguards we use for international transfers of your personal data. Contact our Data Protection Officer for this information.
Protecting children's privacy is a priority. Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13 without verifiable parental consent.
Users aged 13-17 may use our services with limited data collection. We implement:
Parents and legal guardians can contact us to:
Report Child Data Concerns: children@hiicrypto.online
HiiCrypto is committed to transparent and ethical use of automated systems. We use automated decision-making in limited circumstances to enhance user experience and platform security.
Algorithm-based suggestions for articles and guides based on your browsing history and interests. You can opt out in your account settings.
Automated detection of suspicious activity patterns to protect your account and our platform from unauthorized access attempts.
Automated classification of contact form submissions to prioritize legitimate user inquiries and filter spam messages.
Aggregated pattern analysis to identify popular content and improve our educational offerings. Individual data is pseudonymized.
Under GDPR Article 22 and similar regulations, you have rights concerning automated decision-making:
While we implement robust security measures, no system is completely immune to breaches. We have established comprehensive procedures to detect, respond to, and notify affected individuals of any personal data breaches.
In the event of a breach affecting your personal data, you will receive:
If you suspect a security issue or vulnerability, please report it immediately:
security@hiicrypto.onlineAccount-related notifications, security alerts, and service updates. These cannot be disabled as they are necessary for service operation.
Cryptocurrency education content, security tips, and platform updates. Opt-in required, easy unsubscribe via link in every email.
Occasional promotional communications about partner services, new features, or special offers. Strict opt-in consent required.
User experience surveys and feedback requests to improve our services. Voluntary participation, sent infrequently.
You have complete control over your communication preferences:
We never sell or rent your email address to third parties for marketing purposes. All third-party communications are sent through our systems with your explicit consent. Maximum email frequency: 2 per week unless you opt for daily updates.
For GDPR compliance, we rely on consent as the legal basis for marketing communications. For CCPA compliance, we provide the "Do Not Sell or Share My Personal Information" option and respect Global Privacy Control signals.
Important: HiiCrypto is an educational platform only. We do not provide financial services, wallet services, or cryptocurrency trading. We never ask for or store your private keys, wallet passwords, or financial account credentials.
HiiCrypto will NEVER ask you to:
If you receive such requests, they are fraudulent. Report to security@hiicrypto.online immediately.
We maintain a strict policy of never collecting:
In educational contexts, you may voluntarily share generalized information about your cryptocurrency interests to receive personalized content recommendations. This information:
HiiCrypto may use AI and machine learning technologies to improve our services. We are committed to transparency about how these systems use your data.
ML algorithms suggest educational content based on your interests and learning patterns. Data is processed in aggregated, pseudonymized form.
Natural language processing helps improve search results and content discovery. Search queries may be processed to improve algorithm accuracy.
Automated systems identify suspicious patterns to prevent spam, fraud, and abuse. False positives reviewed by human moderators.
Automated responses to common support questions with human escalation pathways. Conversations logged for quality improvement.
You have the right to:
We do not use AI for: predictive policing, social scoring, facial recognition, or creating profiles that could lead to discrimination. Our AI systems are regularly audited for bias and accuracy.
HiiCrypto maintains official social media accounts for community engagement. When you interact with us on social media platforms, your interactions are subject to both this Privacy Policy and the privacy policies of the respective platforms.
Social media platforms may share aggregated engagement data with us. We do not receive personal information beyond what you publicly share on these platforms.
Our website includes social sharing buttons that may set cookies when used. These platforms may track your browsing activity on our site.
Educational videos or social media feeds embedded on our site are subject to the respective platforms' privacy policies and may collect viewing data.
Information shared in public forums, comments, or community spaces is visible to other users. Do not share sensitive personal information in public areas.
Our website contains links to external sites, including cryptocurrency wallets, exchanges, and educational resources. When you click these links:
Always verify you're on the correct website before entering any sensitive information. Check for HTTPS and the correct domain name. Report suspicious links impersonating HiiCrypto to our security team immediately.
We are committed to ensuring that our privacy practices and communications are accessible to all users, including those with disabilities.
This privacy policy available in screen-reader friendly HTML, plain text, and large print formats upon request.
Full audio recording of this policy available for visually impaired users. Contact accessibility@hiicrypto.online.
We use clear, jargon-free language. Complex legal terms explained in accessible summaries throughout this policy.
High contrast design, scalable text, and screen reader compatibility for all privacy-related pages and forms.
If you need assistance understanding this policy or exercising your privacy rights due to accessibility needs, we provide:
Accessibility Contact: accessibility@hiicrypto.online
We are committed to resolving privacy-related concerns quickly and fairly. If you have a concern about how we handle your personal data, we encourage you to contact us first.
If we cannot resolve your concern internally, you have the right to:
EU residents may contact their local Data Protection Authority. A list of EU DPAs is available at European Data Protection Board. UK residents may contact the Information Commissioner's Office (ICO).
By using our services, you agree that any disputes will be resolved individually through the mechanisms described above, not through class action proceedings. This waiver does not apply where prohibited by law (such as certain EU jurisdictions).
HiiCrypto implements Privacy by Design and Default principles, embedding privacy considerations into every aspect of our product development and business operations.
Privacy features built into products from the ground up, not added as afterthoughts or optional features.
Maximum privacy settings enabled by default. Users opt-in to share more, rather than opt-out of sharing.
Full lifecycle protection of personal data from collection to deletion with encryption at all stages.
Clear visibility into what data is collected, why it's needed, and how it's processed and protected.
Strong user controls allowing individuals to access, correct, and delete their information easily.
Regular privacy audits, assessments, and updates to maintain compliance and best practices.
We collect only the minimum data necessary for specific purposes:
We conduct Data Protection Impact Assessments (DPIAs) for:
This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the jurisdiction in which you reside, with specific consideration to:
Any legal action or proceeding arising under this Privacy Policy will be brought exclusively in the courts located in the jurisdiction where you reside or where the alleged violation occurred, unless otherwise required by applicable law.
If any provision of this Privacy Policy is held invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that achieves the original intent as closely as possible.
Our failure to enforce any right or provision of this Privacy Policy will not be considered a waiver of those rights. Any waiver of any provision will be effective only if in writing and signed by an authorized representative of HiiCrypto.
We may assign or transfer our rights and obligations under this Privacy Policy in connection with a merger, acquisition, reorganization, or sale of assets. We will notify you of any such change by updating the "Last Updated" date and, where required by law, obtaining your consent.
This Privacy Policy, together with our Terms of Service, Cookie Policy, and any other legal notices published on our website, constitutes the entire agreement between you and HiiCrypto regarding privacy and data protection matters, superseding any prior agreements or communications.
For quick reference, here are all the ways to reach our privacy team:
For GDPR compliance, data requests, and general privacy concerns
Breach reports, vulnerability disclosures, security questions
HiiCrypto Legal Department
Data Protection Office
Street: 2575 N San Fernando Rd
Los Angeles, CA 90065, United States.